Frequently Asked Questions

Welcome to Artboxmr. Great style changes how you walk into a room. These quick answers help you shop with confidence.

What you need to know

Standard shipping: $6.99 per order
Handling time: 1-2 business days
Transit time: 2-5 business days
Return window: 30 days from delivery
No restocking fee
Refund processing: 5-7 business days after we receive and inspect your return
Refund appearance on statement: 5-10 business days
Payments: PayPal, credit/debit cards, Stripe, Airwallex (USD). Taxes shown at checkout where applicable.
Support: [email protected]

Orders

How do I place an order and what happens after checkout?

Choose your style and size, add to cart, and check out in USD using PayPal, credit/debit cards, Stripe, or Airwallex. You’ll get an order confirmation email right away. We’ll process your order within 1-2 business days, then ship and send you a tracking email. Need a change before it ships? Email us as soon as possible with your order number. We’ll do our best, but once shipped, changes aren’t possible.

What payment methods do you accept?

We accept PayPal, credit/debit cards, Stripe, and Airwallex. All payments are in USD. Taxes are shown at checkout where applicable.

Sizing

How do I pick the right size?

Check the product details for fabric and fit notes and compare them to a favorite piece you own. Between sizes or unsure? Email [email protected] with your typical sizes and measurements, and we’ll help you choose.

Shipping

What are the shipping fee, handling time, and transit time?

The standard shipping fee is $6.99 per order. Handling time is 1-2 business days. After your order ships, transit time is 2-5 business days.

How do I track my order?

As soon as your order ships, you’ll receive an email with a tracking number. Tracking updates may take a short time to appear. Use that number to follow your package’s progress.

Returns

What is your return window and what’s required for a return?

You can request a return within 30 days from delivery. Items must be in original condition, unworn, unwashed, and with tags attached. Include your order number or packing slip in the package. There’s no restocking fee. Original shipping is refunded only if we’re at fault (for example, wrong or defective item). Email us to start the process and we’ll share next steps.

When will I receive my refund?

After we receive and inspect your return, we’ll process your refund in 5-7 business days to your original payment method. Your bank or provider may take an additional 5-10 business days to post the credit to your statement.